Frequently Asked Questions

Thanks to all of you who have been in touch, we have had some really interesting questions and some excellent suggestions. 

To help you figure out any issues with your new sensor and the apps, or for any other queries relating to what we do and how we do it, we have taken some of the most frequently asked questions and compiled them into a blog post for you to read. 

We really hope this helps, but please do get in touch if your query is not included below!


Planet Tokens

You have to buy a sensor from our e-commerce platform to earn Planets.
You only need to configure your device. Planets will be transferred automatically.
We will update you as soon as possible. We are working on it.
No, we are not planning to do any airdrops, but sometimes we give free Planets when you purchase a sensor.
The final token model will be released soon. Follow our website to learn more.


Yes, the Arianna sensor is waterproof, it can stay outside in the rain. The USB connection is not required outdoors because of the solar panel included; the sensor is completely autonomous.
Generally it takes no more than two days.


For all the questions concerning specific order information contact us directly through
For all problems related to orders, please contact us directly at
There is no CO2 detector in the Atmotube Pro. We are developing our own indoor sensor with a CO2 detector inside. We will share more information about it as soon as they will be available.
Atmotube device in principle self-calibrates (more information). We have tested the performance of Atmotube PRO against reference systems and we feel that its performance is quite good (especially for particulate) for the price you pay. One has to bear in mind that the usefulness of such devices is mainly in raising awareness of situations and behaviors which expose us to poor air quality. The focus is not on actual values, but on variations that occur if you fail to ventilate your room, enter a smoking environment, etc. Over time, the device can help you develop a healthier lifestyle.
No, it's not possible to connect the sensor with a web application on your computer. You need to download the smartphone or tablet application to connect.

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6 thoughts on “Frequently Asked Questions”

  1. Hi,

    I am in Canada. I can’t find a specification or FAQ page that might tell me if Arianna can survive a cold winter (-40 Celsius)..

    And thank you. I think I finally understand the many use cases there are and will be with all these crypto coins.

    1. Hi, Arianna operating temperature range is -10 °C / 75 °C. We had feedback of our users that it can work also at lower temperatures, but from our tests that’s the operating temperature.

  2. Are you planning on offering sensors that utilize LoRaWAN instead of WiFi and Bluetooth? The Range of WiFi and Bluetooth connection is very limited – LoRaWan would allow more flexibility in choosing the location of the sensor.

    1. We are looking into LoraWan options. We might release a LoraWan-compatible sensor later this year.

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